FAQ

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What is you sample policy? 

After price confirmation, you can require for samples to check our quality.  If you just need a blank sample to check the design and paper quality, we will provide you sample for free, as long as you afford the express freight.

What is the sample lead time?

After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 3-7 days.  The samples will be sent to you via express and arrive in 3-5 workdays.  You can use your own express account or prepay us if you do not have an account.

When can I receive the quotation?

We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us at 85-574-8300-8520 or tell us in your email so that we will regard your inquiry priority. 

What about the lead time for mass production?

Honestly, it depends on the order quantity and the season you place the order.   Generally speaking, we suggest that you start inquiry two months before the date you would like to get the products at your country.

Can I customize my new design?

Yes, of course you can. Please drop us detailed specification to sales@hch-china.com. Our custom game specialist will reply within 24 hours in working days.

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